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Company Policies

Shipping

All orders over $10 will automatically receive First-Class USPS shipping with tracking and are sent out the next business day. Orders made after 5 PM EST will be treated as an order placed for the next day. Orders under $10 will be shipped cheapest possible way. Priority or Express available upon request for additional fees.

In-store Pick up Policy

Any order placed for In-store pick up, that is not paid for at the time the order is placed, will be held for no more than 2 weeks from the date the order is placed.  After the 2 week period it is our discrection to cancel the order with no restock fee.


Refund/Return

 

Sealed Products

 

If you would like to return any factory-sealed merchandise that we have sent you, simply contact us within 72 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item can not be returned. There are no exceptions to this policy.

 

Singles

 

Due to the volatile nature of the singles market, we do not accept returns on single cards. 

However, there are two exceptions to this policy:

 

1) If a customer is not satisfied with the condition of any single cards they have received, simply contact us within 72 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). Please be aware that only 'Unplayed' and 'Slightly Played' cards can be returned. In the event that we are unable to exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges exclusively associated with the return of the item(s).

2) All orders are re-checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order, simply contact us within 72 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). In the event that we can not exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges associated with the return of the item(s).

 

It is Frogtown Hobbies's goal to supply customers with the cards they need to build decks. With that in mind, we do not condone speculative buying. Orders over 4 of any one card may be reduced to 4 and refunded the difference. In addition, Frogtown Hobbies reserves the right at any time to not fulfill an order.


Card Grading

 

Frogtown Hobbie's card Grading scale is as follows:

 

 

 

                                                                   Near Mint
              
          Lightly Played
 
               
           Moderately Played
 
                                                            Heavily Played
  
                                                               
                          Poor/Damaged

 

Payment Options

We accept PayPal, Visa, MasterCard, American Express, Discover or Money Order.